Managed IT Services


An Analogy

If you take care of your car and do scheduled maintenance such as oil changes, tune ups, tire rotations, inspections, etc., your car will run a long time with very few problems and the repair costs will be at a minimum. On the other hand, if you neglect your vehicle, it’ll become a money pit. It’s the same with computers. Ongoing, scheduled maintenance reduces problems and keeps the equipment functioning longer, reducing expenses and helping your employees and business to be more productive. Make sense, right?

 Computer Support Services come in two flavors: Break-fix and Managed IT Services. Here’s the difference:


  • Call for service only when something breaks first
  • Long, Unplanned Downtime
  • Expensive Emergency Repairs
  • Hard To Budget For
  • Lost Employee Productivity
  • Customer Dissatisfaction
  • Risks The Loss Of Customer Business

Managed IT Services

  • Systems Monitored And Proactively Maintained
  • Little or No Downtime
  • Reduces/Eliminates Emergencies
  • One Low Monthly Payment – Easy To Budget For
  • Little Or No Loss Of Employee Productivity
  • Reduces/Eliminates Customer Dissatisfaction Due To Downtime
  • Reduces/Eliminates Loss Business Due To Downtime

Managed Services just makes more sense. If you maintain your equipment on a regular basis and constantly monitor how they’re working, you can immediately service the equipment when problems first arise, which are most likely to be small, BEFORE they become bigger, more involved issues later on. The result — very little or no down time.

Managed Services Is More Cost Effective Than Break-fix Over Time

Most business owners don’t like the monthly fee, thinking that it’s cheaper to call a technician only when something breaks. But, when they do an in-depth analysis taking into account the dollar impacts of downtime, lost productivity and sales opportunities, and possible lost business because of their inability to service customers when their systems are down, break-fix suddenly becomes a whole lot more expensive.

With Managed Services our business goals are aligned—when you’re having issues we’re both losing money because we can’t charge you to fix it!  Not so with Break-fix. You’re billed for each incident regardless of how many times you had the same issue. Your Break-fix guy wants you to have problems so he can bill you!

By monitoring and maintaining your IT systems, chronic computer problems become a thing of the past. Just think of the stress reduction for yourself and staff when everything just works the way it’s supposed to. And, when a problem occurs, we will usually know about it before you do and will already be working on solving the problem, many times before you even call. That’s called efficiency!

Why Hire XSolutions As Your Managed Service Provider?

When you sign on with XSolutions, this is what you can expect EVERY day:

  1. We answer our phones live during business hours.This means that you won’t have to navigate through long, intricate telephone menus when calling us. When you need us, call us and we’ll answer you, ready to resolve your IT problems.
  2. Lightening, quick response.Our average response is 15 minutes or less on all calls. You can be assured that we’ll be working to resolve your IT issues very quickly to minimize any disruption to your business.
  3. We can fix 98% of computer issues remotely, so in most cases, you don’t have to wait for a technician to show up at your office before working on your problem. This means fast resolution of issues so you can get on with your business quickly.
  4. We proactively monitor hundreds of events and services within your network every day to make sure that everything is running smoothly. When something goes awry, our Network Operations Center immediately addresses the issue making sure that small problems don’t become big issues. In many cases, these issues are handled without the client ever being aware they occurred.
  5. Crystal clear communication.We clearly explain all issues in easy to understand terms and never use “geek-speak” to confuse matters. Clients have a right to understand what is going on with their networks so they can make informed decisions. We make sure this is happening at all times.
  6. We have multiple ways for you to contact us so we’re never out of reach.You can contact us through telephone, email, or via the web through our Trouble Ticket System. We’re super-easy to reach!
  7. We track ALL issues from first contact through resolution using our state-of-the-art Trouble Ticket System. Your problem is always within our view, nothing is overlooked. Your issue is resolved as quickly as possible.
  8. Our plans are flexible and customized to your business. Other firms offer a “one-size-fits-all” solution, trying to force you into a contract that is best for them, but not for you. XSolutions’ offers a variety of plans and pricing models that is best for your business and budget.
  9. We can demonstrate EXACT plan pricing BEFORE you sign a contract.This means that you’ll know for certain what your costs will be before you agree to any one of our solutions.
  10. We guarantee our services:
    1. 60 day money back guarantee on new agreements: If you decide within 60 days of signing a computer support agreement with us, that you are not satisfied for any reason, XSolutions will cancel the agreement and refund your money.
    2. Ongoing Service Guarantee: If for any reason, you are not satisfied with work we have done, XSolutions will make it right by re-performing the service to your complete satisfaction at no additional charge.

If you’re thinking of hiring a Computer Support Company or switching from the one you already have, give us a call at (845) 362-9675 or email us. While you’re at it, ask us about our FREE Technology Assessment.