Top 10 Things XSolutions Does Better

“Customers are the lifeblood of our business. We know it and we never take our clients for granted. XSolutions wants you to know what you can expect from us, so we put it in writing. Some of our competitors think we’re crazy — but we don’t. In fact, we’ve added a double guarantee to our Computer Support agreements so our commitment is right up front! 

 

 

When you sign on with XSolutions, this is what you can expect EVERY day:

  1. We answer our phones live during business hours. This means that you won’t have to navigate through long, intricate telephone menus when calling us. When you need us, call us and we’ll answer you, ready to resolve your IT problems.
  2. Lightening, quick response. Even though we guarantee 1 hour response for emergency calls, our average response is 15 minutes or less on all calls. You can be assured that we’ll be working to resolve your IT issues very quickly to minimize any disruption to your business.
  3. We can fix 98% of computer issues remotely, so in most cases, you don’t have to wait for a technician to show up at your office before working on your problem. This means fast resolution of issues so you can get on with your business quickly.
  4. We proactively monitor hundreds of events and services within your network every day to make sure that everything is running smoothly. When something goes awry, our Network Operations Center immediately addresses the issue making sure that small problems don’t become big issues. In many cases, these issues are handled without the client ever being aware they occurred.
  5. Crystal clear communication. We clearly explain all issues in easy to understand terms and never use “geek-speak” to confuse matters. Clients have a right to understand what is going on with their networks so they can make informed decisions. We make sure this is happening at all times.
  6. We have multiple ways for you to contact us so we’re never out of reach. You can contact us through telephone, email, or via the web through our Trouble Ticket System. If you have an issue, it’s easy to reach us!
  7. We track ALL issues from first contact through resolution using our state-of-the-art Trouble Ticket System. Your problem is always within our view, nothing is overlooked. This means that we’ll make sure your problem is resolved as quickly as possible.
  8. Our plans are flexible and customized to your business. Other firms offer a “one-size-fits-all” solution, trying to force you into a contract that is best for them, but not for you. XSolutions’ offers a variety of plans and pricing models that you can use to “mix and match” to get the solution that is best for your business and budget.
  9. We can demonstrate EXACT plan pricing BEFORE you sign a contract. This means that you’ll know for certain what your costs will be before you agree to any one of our solutions.
  10. Constant client contact. We never take your business for granted and even though you may not need to call us often, we want to know how you are doing. This means that we will be contacting you periodically to see, from your perspective, how our service is working for you and what we can do to make your experience with us better.

XSolutions has a deep commitment to customer satisfaction. When you sign on with us, you’ll experience the most convenient, fast, and expert computer support you’ve ever encountered. We have been supporting small businesses in the New York / New Jersey area since 1999 and our longevity is testament to our commitment to customer satisfaction.

We are so confident that once you experience our service, you’ll become part of our growing family, that we offer a DOUBLE GUARANTEE:

#1: 60 day money back guarantee: If you decide, within 60 days of signing a computer support agreement with us, that you are not satisfied for any reason, XSolutions will cancel the agreement and refund your money.

#2: Ongoing Service Guarantee: If, for any reason, you are not satisfied with work we have done, XSolutions will make it right by re-performing the service to your complete satisfaction at no additional charge.

If you’re thinking of hiring a Computer Support Company or switching from the one you already have, give us a call at (845) 362-9675.